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Information about your PIN
What is a PIN?
- A PIN is a Personal Identification Number used to secure your library
record so it cannot be accessed by unauthorized person/s.
Important: Please use Numbers only. A PIN should consist of between 4 and 8 digits.
The default PIN is your date-of-birth in ddmmyyyy format
How do I know what my PIN is?
- The default PIN is your date-of-birth in ddmmyyyy format
- You can alter your PIN at any time by logging into your my library record and following the Modify PIN Instructions.
When do I need to use my PIN?
- to access databases, e-journals and online videos off campus
- to access examination papers
- to access documents scanned by the library (for example: some E-Reserve material)
- to renew loans, check holds and loans
What if I forget my PIN?
- Click on the Forgot Your PIN? link above and follow the instructions in the pop-up for resetting your PIN.
- Alternatively, you can go into a campus library and have it cleared or contact InfoQuest (email reference service) using your VU Email account. Email PIN Queries from email addresses other than University staff or student email accounts cannot be acted upon. PIN's cannot be cleared over the telephone.
- You can set up a new PIN by accessing the my library page and entering your student/staff ID number and then a new PIN. You will be asked to authenticate it.